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FAQ'S

Is this an indoor event? Is it rain or shine?

Yes, all attractions are indoor inside Voorhees Town Center making it completely rain/snow or shine! This is a GREAT thing to do with your kids on a cold or rainy day!

I bought VIP tickets - How Do I Get My Free Phillies Game Tickets? Are Any Games Excluded?

You will receive a voucher when you enter the event that can be redeemed at the Phillies box office. Choose from 16 different games - tickets are good & valid for any home game in April 2018 excluding the Home Opener. View Schedule

How is it possible to get Phillies tickets ($38 value) included in the VIP price of these tickets?

Great question! We created the Winter Wonderland to be a place where magic happens. Getting these free Phillies is just the start of your magical experience!

Do I get an actual seat at the Phillies game or are these standing rooms tickets?

Each ticket includes a great SEAT! at the game, enjoy them at ANY home game in April excluding the home opener.

Is there anything for parents to do?

YES! We have retro video games from the 80's and 90's strategically placed throughout Winter Wonderland. Or, grab some legos with your kids and BUILD. You can keep a watchful eye while you rediscover PAC MAN fever! And, the best part is they are set on FREE PLAY!

Are there any discounts available?

Yes! We offer $10 tickets for everyone in your group for Senior Citizen (65+), Teacher, EMT/Fire/Police and Active Military - just show your ID when purchasing tickets at the door to receive the discount. If you have a group of 25 or more people, please contact us and we will be happy to discuss other discounts with you.

Can I have my child's birthday party here on a day you are open? What about on a day that you are closed?

YES!! This can be during normal business hours or there are options to rent out the entire space on days we are closed. Please contact us and we will get right back to you.

Are there accommodations for people with disabilities / wheelchair accessible?

This entire event is all on one floor and is wheelchair accessible. Please look for the accessible entrances to enter the building.

Can I buy a ticket onsite? Are they more expensive?

Yes you can purchase a ticket at the ticket booth outside the attractions. The cost for purchasing tickets the day of will be slightly higher than in advance. We suggest purchasing your tickets online - you can use them any day for the ticket type you purchase.

Can I get a refund after tickets are purchased?

We do not offer refunds, but tickets are able to be used at a different day and are transferrable to others.

I have a small child - do i need to pay for them?

It depends on the age of your child. If they are under 2 years old, they are free.

Approximately how long do people spend at this event?

It's a big space, over 50,000 square feet! There are multiple different attractions and things to do - please review the "about" page for a full list. There is no time limit on after entry.

How does the coupon book work?

Great question! When you purchase a ticket in advance or at the ticket booth, you will receive a coupon book. Listed will be great local deals (see the "Discounts" section for a list) for area restaurants and shops. Just clip the coupon out and present at the location to receive your discount!

Can I purchase food and drink nearby?

There is a food court just a few steps away from the attractions. Also, there are several restaurants located in Voorhees Town Center for your family to enjoy.

Where are the restrooms located?

Restrooms are in the main mall area steps away from the entrance to Winter Wonderland.

Is there a place to park strollers and coats within the event?

We have a designated stroller parking area as well as coat racks you are free to use. Strollers & coats are also allowed in the venue. Please note that we are not responsible for any strollers or coats left in public areas.

Is there seating available inside the venue if we need to take a break?

Yes, we will have some limited seating & tables in the venue. More seating is available in the food court after you leave the venue.

Do you have a lost and found?

Yes. Please see the ticket booth during normal business hours or please contact us and we can see if your items were found.

Is there an ATM nearby?

There are multiple ATM's in the mall.

Do you accept credit cards at the door?

Yes, we can process your credit card at the door. We suggest paying cash for faster entry.

Is there an age or height requirement for the train and bounce houses?

We do not have height requirements. Please be mindful of the size of your child for the attractions and always keep a close eye on your kids.